Last updated: March 2026
These Terms and Conditions regulate the business relationship between You and Us. By using our website in any way or by purchasing goods from us, you agree to be bound by them.
These Terms and Conditions together with the Order Confirmation constitute the entire agreement and govern the relationship between Newby Teas GmbH and our customers.
These Terms apply to any contract between us for the sale of goods to you (the Contract).
Please read these Terms and Conditions carefully before ordering goods from our website. We recommend that you print or save a copy for future reference.
We may amend these Terms from time to time. The Terms that apply to your order are those published on our website at the time of ordering.
These Terms and Conditions and any Contract between us are written in the English language.
1. Information About Us
We operate the website:
The website is operated by:
Newby Teas GmbH
Registered private corporation (GmbH)
Germany
VAT Number: DE351423070
Customer care:
care@newbyteas.com
2. Definitions
In these Terms and Conditions:
Carrier
means any person or company contracted by us to transport goods to you.
Consumer
means any natural person acting for purposes outside their trade, business or profession.
Goods
means the products offered for sale on our website.
Content
means all text, images, graphics, logos and other material published on the website.
Customer / You
means any visitor to our website who places an order that is accepted by us.
We / Us / Our
means Newby Teas GmbH.
3. Our Contract With You
Our website will guide you through the steps required to place an order.
Before submitting your order you will have the opportunity to check and correct any input errors.
By placing an order you make an offer to purchase goods from us.
A contract between you and Newby Teas GmbH is formed only when we send you an Order Confirmation email confirming that your order has been accepted and dispatched.
If we are unable to supply goods for any reason, we will inform you by email and will not process the order. If payment has already been taken, we will refund you in full.
4. Our Products
Images of products on our website are for illustrative purposes only.
Although we make every effort to display colours accurately, we cannot guarantee that the display of colours on your device accurately reflects the colour of the goods.
Product packaging may vary slightly from images shown.
5. Price and Payment
All prices displayed on the website include Value Added Tax (VAT) where applicable.
Delivery costs are calculated at checkout and depend on the destination and selected delivery service.
We accept payment through the payment methods displayed during checkout.
If we discover an error in the price of goods you have ordered, we will inform you and give you the option of continuing the order at the correct price or cancelling it.
6. Delivery
We aim to dispatch orders within 2–3 working days, subject to product availability.
Delivery times may vary depending on destination and courier services.
Once dispatched, you will receive a confirmation email with tracking information where available.
The risk of loss or damage to goods passes to you when the goods are delivered to the address specified in your order.
7. International Orders and Customs
For deliveries outside the European Union, local customs duties, taxes or import charges may apply.
These charges are the responsibility of the customer and are not included in the purchase price or delivery cost.
8. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you receive the goods.
To exercise your right of withdrawal, you must inform us by email at:
You must return the goods within 14 days of notifying us of your withdrawal.
Unless goods are faulty or incorrect, the cost of returning goods is the responsibility of the customer.
We will reimburse all payments received from you, including standard delivery costs, within 14 days after receiving the returned goods or proof of shipment.
9. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- goods that are perishable
- sealed goods which are not suitable for return for health or hygiene reasons once opened
- goods that have been personalised or made to the customer's specification
This does not affect your statutory rights.
10. Faulty or Damaged Goods
If goods are defective, damaged, or incorrectly supplied, please contact us within 30 days of receiving your order at:
Where a defect is confirmed, we will offer a replacement, repair, or refund in accordance with applicable consumer protection laws.
11. Your Account
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.
You agree to notify us immediately if you suspect any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.
12. Intellectual Property
All content on this website, including but not limited to:
- text
- graphics
- logos
- images
- design elements
- software
is the property of Newby Teas GmbH or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without our prior written permission.
13. Website Use
You must not misuse our website by knowingly introducing viruses, malicious software, or attempting unauthorised access to our systems.
We reserve the right to restrict or terminate access where misuse occurs.
14. Limitation of Liability
Nothing in these Terms excludes liability where such limitation would be unlawful, including liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
Subject to the above, Newby Teas GmbH shall not be liable for indirect or consequential losses arising from the use of the website or purchase of goods.
15. Data Protection
Personal data collected through the website is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).
16. Events Outside Our Control
We shall not be liable for delays or failure to perform obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, transport disruptions, strikes, or technical failures.
17. Governing Law
These Terms and Conditions and any contract between you and us shall be governed by the laws of Germany.
18. Jurisdiction
Any disputes arising from or relating to these Terms or contracts concluded through this website shall be subject to the jurisdiction of the courts of Germany, unless mandatory consumer protection laws provide otherwise.