Effective Date: 4 March 2026

This Shipping Policy outlines how orders placed on www.newbyteas.com/eu are delivered to European countries.

For any questions regarding European deliveries, please contact care@newbyteas.com.

1. Shipping Methods

We offer standard deliveries across Europe via UPS or DPD, depending on the destination country.

The courier and delivery timeframe will vary by country and will be confirmed at checkout.

2. Shipping Costs

Shipping costs vary depending on the destination country and are displayed during checkout.

These charges apply per order, regardless of the number of items included.

Orders over €40 qualify for free delivery within Germany only.

3. Delivery Information

Please ensure a valid delivery address is provided at checkout. We cannot deliver to PO Boxes.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details from the courier.

Our UPS and DPD deliveries usually takes 2-6 days for delivery. This estimation is provided by UPS & DPD, however it may take up to 15 working days if they are experiencing delays in service. The delivery time vary depending on your country. Unfortunately, Newby Teas GmbH. cannot accept any responsibility for parcels delayed. Please allow 10 working days before contacting Customer Service with any missing delivery enquiries: we will be able to assist you as efficiently as possible once this time period has passed.

**Also, if we experience a high volume of orders, it may take longer than usual for us to process your order and send tracking information. Thanks for your understanding.

***Note that our warehouse only processes during weekdays time. Orders passed on weekends will be proceeded on Mondays.

4. Damaged or Missing Deliveries

If your order arrives damaged, defective, or incomplete, please contact care@newbyteas.com within 3 days of delivery, including your order number and photographs where possible. We will review the issue and arrange a replacement or refund where appropriate.

5. Policy Updates

We may update this Shipping Policy from time to time. The version published on www.newbyteas.com at the time of your order will apply.