Please fill out the form below using the email address linked to your order, and our team will get back to you as soon as possible. You may also wish to visit our FAQ page for answers to our most frequently asked questions. Alternatively, contact us by filling in the form below or by calling our customer care line on +49 (0)40 18234363 or by email mycare@newbyteas.com on working days between 9am-6pm Monday to Thursday, and 9-5pm on Fridays.

For information on shipping, returns, or exchanges, please visit our Delivery & Payments page.

Please contact our Account Management team at +49 (0) 40 18234363 or email myorder@newbyteas.com.