Last updated: June 2026
Subscription Benefits
When you choose Subscribe & Save, you receive:
- 10% off every recurring order.
- Flexible deliveries every 1, 2 or 3 months, so you can choose the schedule that suits you.
- The flexibility to pause, edit or cancel your subscription at any time before your next renewal.
- Automatic deliveries, so you never run out of your favourite teas.
There is no minimum subscription term and no cancellation fee, giving you complete control over your subscription.
Billing
When you subscribe:
- Your first payment is taken securely at checkout.
- Future payments are automatically charged to your saved payment method based on your chosen delivery frequency:
- Every 1 month
- Every 2 months
- Every 3 months
- Your subscription order will be processed automatically on your renewal date.
You'll receive:
- A Subscription Activation email when you first subscribe.
- A Recurring Charge Confirmation email each time your renewal payment is successfully processed.
Renewal Reminder
We'll send you an Upcoming Charge email 3 days before your next renewal.
Your reminder will include:
- Your renewal date
- The products in your upcoming order
- The amount you'll be charged
- Your delivery frequency
- A link to pause, edit or cancel your subscription before your payment is taken
Cancellation Policy
You can cancel your subscription at any time through your Newby Teas account or by contacting our Customer Care team.
To cancel your subscription online:
- Sign in to your Newby Teas account.
- Select Subscriptions from your account dashboard.
- Choose the subscription you wish to cancel.
- Scroll to the bottom of the subscription details page.
- Click Cancel subscription and follow the on-screen instructions.
If your next order has not yet entered processing, no further charges will be made.
If your order has already been processed or dispatched, it cannot usually be cancelled. However, your subscription will be cancelled immediately to prevent any future renewals.
Once your cancellation has been processed, you'll receive a confirmation email for your records.
If you experience any difficulties managing or cancelling your subscription, our Customer Care team will be happy to assist you. Please contact us, and we'll help resolve your query as quickly as possible.
Product & Price Changes
From time to time, we may update products included in your subscription, for example where a product receives new packaging, a new product code (SKU), or other minor improvements. Where the updated product is materially the same, we may update your subscription to the replacement product to ensure your deliveries continue without interruption.
In some cases, the updated product may have a slightly different price. If this happens, we'll notify you by email before your next renewal. Your notification will explain the update and the amount that will be charged. If you do not wish to continue, you may edit, pause or cancel your subscription at any time before your next renewal payment is taken. If no action is taken before your renewal date, your subscription will continue with the updated product at the notified price.
Product Availability
While we make every effort to fulfil your subscription as selected, occasionally a product may become unavailable.
If this happens, we'll notify you by email and, where possible, offer a suitable alternative, delay your shipment until stock is available, or provide another appropriate solution.
Delivery Charges
If your subscription order qualifies for free delivery based on the order value at the time of renewal, no delivery charge will apply.
If the value of your subscription order falls below our free delivery threshold, the applicable delivery charge will be added to your order and included in the total amount charged at renewal.
Any delivery charges will be clearly shown before your payment is processed, including in your upcoming renewal reminder email where applicable.