Effective Date: 4 March 2026

This Shipping Policy applies to orders placed on www.newbyteas.com/pl and delivered within Poland.

For any questions regarding delivery or online orders, please contact sales@newbyteas.pl or call +48 (0)22 646 06 57.

1. Shipping Methods

Orders within Poland are delivered using trusted courier partners. Available delivery options and shipping costs will be displayed at checkout.

2. Delivery Information

Please ensure that a valid delivery address is provided when placing your order. We cannot deliver to PO Boxes.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow the progress of your delivery.

Delivery times may vary depending on the destination and courier service selected.

3. Delivery Issues

If your order arrives damaged, defective, or incomplete, please contact sales@newbyteas.pl as soon as possible and include your order number and photographs where possible. We will review the issue and arrange a replacement or refund where appropriate.

4. Policy Updates

We may update this Shipping Policy from time to time. The version published on www.newbyteas.com/pl at the time of your order will apply.

Effective Date: 4 March 2026

This Returns & Refund Policy applies to orders placed on www.newbyteas.com/pl and delivered within Poland.

For any questions regarding returns, please contact sales@newbyteas.pl or call +48 (0)22 646 06 57.

1. Right to Return

In accordance with EU consumer protection regulations, you have the right to return your order within 14 days of receiving your goods without providing a reason.

To initiate a return, please contact sales@newbyteas.pl with your order number, the item(s) concerned, and the reason for return.

Please note that returns must be authorised in advance, and we cannot accept items that have been returned without prior approval.

2. Return Conditions

Returned items must be:

• Unused and unopened
  
• In their original condition and packaging
  

For hygiene and quality reasons, opened tea products cannot be returned unless the item is faulty or incorrect.

3. Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a reliable, trackable shipping service, as returned items remain the responsibility of the sender until received by us.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact sales@newbyteas.pl as soon as possible and include your order number and photographs where possible. Once verified, we will arrange a replacement or refund where appropriate.

5. Refunds

Once returned items have been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Policy Updates

We may update this Returns & Refund Policy from time to time. The version published on www.newbyteas.com/pl at the time of your order will apply.