Last updated: June 2026
Subscription Benefits
When you choose Subscribe & Save, you receive:
- 10% off every recurring order.
- Flexible deliveries every 1, 2 or 3 months, so you can choose the schedule that suits you.
- The flexibility to pause, edit or cancel your subscription at any time before your next renewal.
- Automatic deliveries, so you never run out of your favourite teas.
There is no minimum subscription term and no cancellation fee, giving you complete control over your subscription.
Billing
When you subscribe:
- Your first payment is taken securely at checkout.
- Future payments are automatically charged to your saved payment method based on your chosen delivery frequency:
- Every 1 month
- Every 2 months
- Every 3 months
- Your subscription order will be processed automatically on your renewal date.
You'll receive:
- A Subscription Activation email when you first subscribe.
- A Recurring Charge Confirmation email each time your renewal payment is successfully processed.
Renewal Reminder
We'll send you an Upcoming Charge email 3 days before your next renewal.
Your reminder will include:
- Your renewal date
- The products in your upcoming order
- The amount you'll be charged for the products
- The amount you'll be charged for delivery and taxes
- Your delivery frequency
- A link to log in to your account to pause, edit or cancel your subscription before your payment is taken
Cancellation Policy
You can cancel your subscription at any time through your Newby Teas account or by contacting our Customer Care team.
To cancel your subscription online:
- Sign in to your Newby Teas account.
- Select Subscriptions from your account dashboard.
- Choose the subscription you wish to cancel.
- Scroll to the bottom of the subscription details page.
- Click Cancel subscription and follow the on-screen instructions.
- Repeat this process for all the products in your subscription that you would like to cancel.
If your next order has not yet entered processing, no further charges will be made.
If your order has already been processed or dispatched, it cannot usually be cancelled. However, your subscription will be cancelled immediately to prevent any future renewals.
Once your cancellation has been processed, you'll receive a confirmation email for your records.
If you have any trouble managing or canceling your subscription, our Customer Care team can help. Please contact us, and we'll help resolve your query as quickly as possible.
Product & Price Changes
We may make small changes to subscription products, like updated packaging or a new product code (SKU). These changes will not materially change the product.
Subscription prices may change if we change the standard retail price of a product on our website.
If a price change affects your subscription, we will tell you in advance. We will also share the new price and its start date.
You will have a reasonable chance to cancel your subscription for free before the new price applies.
Product Availability
While we make every effort to fulfil your subscription as selected, occasionally a product may become unavailable.
If this happens, we'll email you. If possible, we'll offer a suitable alternative. We may delay shipment until the item is in stock. Or we may offer another appropriate solution.
Delivery Charges
If your subscription renewal qualifies for free delivery based on the order value, no delivery fee will apply.
If your subscription order total is below our free delivery limit, we will add a delivery fee. This fee will be included in your renewal total.
Any delivery charges will be clearly shown before we process your payment. They will also appear in your renewal reminder email, when applicable.