All delivery prices shown include VAT where applicable. The delivery charge applicable to your order will be clearly displayed at checkout before you place your order. You will not be charged a delivery fee that has not been disclosed to you before you complete your purchase.

Delivery Times

Delivery times shown above apply to working days (Monday to Friday, excluding UK bank holidays) and are subject to the relevant order cut-off time.

Orders placed after the cut-off time, at weekends or on bank holidays will be processed from the next working day. Reduced dispatch times may apply over the Christmas and New Year period.

We use third-party delivery partners, including Royal Mail and DPD. If your delivery is delayed, please contact customercare@newbyteas.com and we will investigate with the relevant courier.

Free DPD Next Day Delivery

DPD Next Day Delivery is FREE on eligible orders over £45, where this delivery service is available for your address.

To qualify for next working day delivery, your order must be placed before 11:00am UK time, Monday to Friday.

Orders placed after 11:00am, at weekends or on UK bank holidays will be processed from the next working day.

DPD Next Day Delivery is not available for all UK postcodes. Where the service is unavailable, the delivery options and charges applicable to your address will be displayed at checkout before you place your order.

Scotland, Scottish Highlands & Islands

We deliver to Scotland, including the Scottish Highlands and Islands.

Standard Delivery to the Scottish Highlands & Islands costs £9.99, with delivery taking 2–4 working days.

For postcodes AB31–AB54 and PH15–PH18, Standard Delivery costs £9.99, with delivery taking 2–5 working days.

Orders for these services should be placed before 1:00pm UK time, Monday to Friday. Orders placed after the cut-off time will be processed from the next working day.

The delivery service, charge and delivery period applicable to your address will be displayed at checkout before you place your order.

Tracking Your Order

Once your order has been dispatched, we will send you a dispatch confirmation by email.

If you have selected a tracked delivery service, we will provide tracking information where available so that you can follow the progress of your delivery.

You can also check your order status by signing in to your Newby Teas account and viewing your order history.

Please note that Royal Mail Standard Delivery is an untracked service and tracking information will therefore not be available for orders sent using this option.

For DPD deliveries, you may also receive delivery notifications and delivery-management options directly from DPD.

If You Are Not Available for Delivery

If nobody is available to receive a tracked delivery, the courier may offer alternative delivery arrangements, depending on the service available for your order. These may include redelivery, collection from a designated location or another delivery option offered by the courier.

Please follow the instructions provided by the courier for your individual delivery.

If you provide specific delivery instructions, including instructions to deliver to another person or location, please ensure those instructions are accurate and suitable for receiving your order.

Responsibility for Your Order

Newby Teas is responsible for your goods while they are being delivered. Risk in the goods passes to you when you, or a person identified by you to take possession of the goods, receives them.

Delayed Deliveries

If your order has not arrived within the delivery period stated for your selected delivery service, please contact our Customer Care team at customercare@newbyteas.com, quoting your order number. We will investigate the delay with the relevant delivery partner.

Missing Orders

If you believe your parcel has been lost, please contact our Customer Care team at customercare@newbyteas.com, quoting your order number.

We will investigate the delivery with Royal Mail, DPD or the relevant delivery partner.

Damaged, Missing or Incorrect Items

If your parcel arrives damaged, contains an incorrect item or an item is missing from your order, please contact our Customer Care team at customercare@newbyteas.com.

Please provide your order number and, where possible, photographs of the parcel, packaging and affected products. Photographs can help us investigate the issue more quickly.

We will investigate the issue and provide an appropriate remedy in accordance with your statutory rights.

Returns, Cancellations & Refunds

For information about cancelling an order, returning goods and receiving a refund, please see our Refunds & Returns Policy.

Contact Us

If you have any questions about your order or delivery, please contact our Customer Care team:

Email: customercare@newbyteas.com