Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Newby Teas Suisse SA (“Newby Teas”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit our website newbyteas.com or interact with our services.

We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR).

By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

The controller responsible for the processing of personal data collected through this website is:

Newby Teas Suisse SA
Private corporation

VAT Number: CHE-183.212.728 MWST

Email: info@newbyteas.ch

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us using the email address above.

2. Personal Data We Collect

Personal data refers to any information that identifies or can identify an individual.

We may collect the following categories of personal data:

Identity Data

  • name
  • title (if provided)

Contact Data

  • billing address
  • delivery address
  • email address
  • telephone number

Transaction Data

  • order history
  • purchase details
  • payment confirmations

Technical Data

  • IP address
  • browser type and version
  • device type
  • operating system
  • website usage data

Marketing and Communication Data

  • preferences regarding marketing communications
  • correspondence with our customer service team

We do not intentionally collect sensitive personal data through our website.

3. How We Collect Personal Data

We collect personal data in several ways.

Information you provide directly

You may provide personal data when you:

  • create an account
  • place an order
  • subscribe to our newsletter
  • contact our customer service team
  • complete forms on our website

Information collected automatically

When you use our website, certain technical information may be collected automatically through:

  • cookies
  • server logs
  • analytics tools

More information is available in our Cookie Policy.

4. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

Order Processing

To process and deliver orders placed through our website.

Customer Support

To respond to enquiries and provide assistance.

Website Operation and Security

To maintain website functionality, prevent fraud, and ensure security.

Marketing Communications

To send newsletters, promotions, and updates about our products where consent has been provided.

Analytics and Website Improvement

To analyse how visitors use our website in order to improve our services.

Where GDPR applies, personal data is processed based on one or more of the following legal grounds:

  • performance of a contract
  • legitimate business interests
  • consent
  • compliance with legal obligations

5. Sharing of Personal Data

We do not sell or rent personal data to third parties.

However, we may share personal data with trusted service providers where necessary to operate our business, including:

  • shipping and logistics providers
  • payment processing providers
  • website hosting providers
  • analytics and marketing service providers
  • IT service providers

These service providers process personal data only on our instructions and are required to maintain appropriate security and confidentiality measures.

6. International Data Transfers

Some service providers may process personal data outside Switzerland or the European Economic Area.

Where this occurs, we ensure that appropriate safeguards are in place, such as:

  • adequacy decisions
  • standard contractual clauses approved by the European Commission
  • other recognised legal safeguards

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.

This may include:

  • fulfilling contractual obligations
  • complying with legal or tax obligations
  • resolving disputes
  • enforcing agreements

Once personal data is no longer required, it will be securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational security measures to protect personal data from:

  • unauthorised access
  • loss
  • misuse
  • alteration or disclosure

Our website uses secure technologies such as SSL encryption to protect sensitive information during transmission.

Users are responsible for maintaining the confidentiality of their account credentials and protecting their devices.

9. Cookies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • remember user preferences
  • maintain shopping cart functionality
  • analyse website traffic
  • improve website performance

You can control or disable cookies through your browser settings.

10. Your Rights

Depending on applicable law, you may have the right to:

  • access your personal data
  • request correction of inaccurate data
  • request deletion of personal data
  • restrict processing
  • object to certain processing activities
  • request data portability (where GDPR applies)

To exercise any of these rights, please contact: info@newbyteas.ch

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised date.

Your continued use of the website following such updates constitutes acceptance of the revised policy.