Effective Date: 4 March 2026

This Shipping Policy applies to orders placed on www.newbyteas.com/ch and delivered within Switzerland.

For any questions regarding delivery, please contact info@newbyteas.ch.

1. Shipping Methods

Orders are delivered across Switzerland using trusted courier partners. The available delivery options and shipping costs will be displayed at checkout.

2. Delivery Information

Please ensure that a valid delivery address is provided when placing your order. We cannot deliver to PO Boxes.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow the progress of your delivery.

3. Delivery Issues

If your order arrives damaged, defective, or incomplete, please contact info@newbyteas.ch as soon as possible and include your order number and photographs where possible. We will review the issue and arrange a replacement or refund where appropriate.

4. Contact

You can contact us with online order and product enquiries:

Phone: +41 (0)79 942 95 64

(Monday to Friday, 10:00 – 18:00)

Email: info@newbyteas.ch

Alternatively, you may use the Contact Us form on our website.

5. Policy Updates

We may update this Shipping Policy from time to time. The version published on www.newbyteas.com/ch at the time of your order will apply.