Last updated: March 2026
These Terms and Conditions regulate the business relationship between You and Us. By using our website or purchasing goods from us, you agree to be bound by these Terms.
These Terms and Conditions together with the Order Confirmation constitute the entire agreement between Newby Teas Suisse SA and the customer.
These Terms apply to any contract concluded between us for the sale of goods through our website (the Contract).
Please read these Terms carefully before placing an order. We recommend that you print or save a copy for your records.
We may amend these Terms from time to time. The Terms applicable to your order are those published on our website at the time of placing your order.
These Terms and any Contract between us are governed by Swiss law.
1. Information About Us
This website is operated by:
Newby Teas Suisse SA
Private corporation
VAT Number: CHE-183.212.728 MWST
Customer service contact: info@newbyteas.ch
2. Definitions
In these Terms and Conditions:
Carrier
means any courier company or transport provider contracted by us to deliver goods.
Consumer
means a natural person acting for purposes outside their trade, business, or profession.
Goods
means the products offered for sale on our website.
Content
means all material published on the website including text, images, graphics, trademarks, and other intellectual property.
Customer / You
means any visitor to the website who places an order accepted by us.
We / Us / Our
means Newby Teas Suisse SA.
3. Contract Formation
Our website will guide you through the ordering process.
Before submitting your order, you will have the opportunity to review and correct any errors.
Placing an order constitutes an offer to purchase goods from us.
A contract is formed only when we send you an Order Confirmation email confirming acceptance of your order.
If we are unable to supply goods due to stock availability or other reasons, we will inform you by email and issue a refund if payment has already been taken.
4. Products
Product images are provided for illustrative purposes only.
Although we make every effort to display products accurately, colours and packaging may vary slightly depending on your device or production variations.
5. Price and Payment
All prices displayed on the website include Swiss VAT where applicable.
Delivery costs are calculated during the checkout process and shown before the order is confirmed.
Payments must be made using the payment methods available on the website.
If we discover an error in the price of goods you have ordered, we will inform you and give you the option to proceed at the correct price or cancel the order.
6. Delivery
We aim to dispatch orders within 2–3 working days, subject to product availability.
Delivery times depend on the destination and courier service used.
Once your order has been dispatched, you will receive confirmation and tracking information where available.
The risk of loss or damage to goods passes to you upon delivery to the address specified in your order.
7. Returns and Cancellation
Under Swiss law, there is generally no automatic statutory right of withdrawal for online purchases unless offered by the seller.
However, Newby Teas Suisse SA may accept returns under the following conditions:
Customers may request a return within 14 days of receiving the goods, provided that:
- the goods are unused
- the goods remain in their original packaging
- the goods are suitable for resale
Unless goods are faulty or incorrectly supplied, the cost of returning goods is the responsibility of the customer.
Refunds will be processed once the returned goods have been received and inspected.
To request a return, please contact: info@newbyteas.ch
8. Faulty or Incorrect Goods
If goods are defective, damaged, or incorrectly supplied, please contact us within 30 days of delivery.
Email: info@newbyteas.ch
Where a defect is confirmed, we will offer an appropriate remedy such as:
- replacement of the goods
- repair (where applicable)
- refund
in accordance with applicable Swiss consumer protection laws.
9. Customer Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately if you suspect any unauthorised use of your account.
We reserve the right to suspend accounts that violate these Terms.
10. Intellectual Property
All content on the website, including but not limited to:
- text
- graphics
- images
- logos
- design elements
- trademarks
is the property of Newby Teas Suisse SA or its licensors.
Content may not be copied, reproduced, distributed, or used for commercial purposes without prior written consent.
11. Website Use
You must not misuse the website by introducing malicious software, attempting unauthorised access to systems, or interfering with the operation of the website.
We reserve the right to restrict access to users who violate these Terms.
12. Data Protection
Personal data collected through the website is processed in accordance with applicable data protection laws, including:
- the Swiss Federal Act on Data Protection (FADP)
- the EU General Data Protection Regulation (GDPR) where applicable
Further details are available in our Privacy Policy.
13. Limitation of Liability
Nothing in these Terms excludes liability where such limitation would be unlawful, including liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
Subject to this, Newby Teas Suisse SA shall not be liable for indirect or consequential losses arising from the use of the website or purchase of goods.
14. Force Majeure
We shall not be liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, transport disruptions, strikes, or technical failures.
15. Governing Law
These Terms and Conditions and any contracts concluded through the website shall be governed by the laws of Switzerland.
16. Jurisdiction
Any disputes arising from these Terms or contracts concluded through the website shall be subject to the jurisdiction of the courts of Switzerland, unless mandatory consumer protection laws provide otherwise.