Contact us
We'd love to hear from you. Please fill out the form below using the email address linked to your order, and our team will get back to you as soon as possible. You may also wish to visit our FAQ page for answers to our most frequently asked questions. Alternatively, contact us by filling in the form below or by calling our customer care line on +41 (0) 79 942 95 64 or by email info@newbyteas.ch on working days between 9am-6pm (Monday to Thursday, 9-5pm on Fridays).
Shipping & Returns
For information on shipping, returns, or exchanges, please visit our Delivery & Payments page.
Wholesale Enquiries
Please contact our Account Management team at +41 (0) 79 482 43 64 or email fvauthier@newbyteas.ch.