Please fill out the form below using the email address linked to your order, and our team will get back to you as soon as possible. You may also wish to visit our FAQ page for answers to our most frequently asked questions. Alternatively, contact us by filling in the form or by email shop@newbyteas.jp on working days between 9am-6pm.

For information on shipping, returns, or exchanges, please visit our Delivery & Payments page.

Please contact our Account Management team by email: info@newbyteas.jp.