These Terms & Conditions regulate the business relationship between You and Us. By using Our Website in any way, or by buying from Us, You agree to be bound by them.
These Terms & Conditions together with the Order Confirmation constitute the entire agreement and govern the relationship between Newby Teas (UK) Limited and Our Customer. These Terms & Conditions will apply to any contract between Us for the sale of Goods to You (the Contract).
Please read these Terms & Conditions carefully and make sure that You understand them before ordering any Goods from Our Website. You should print a copy of these Terms & Conditions or save them to Your device for future reference.
We amend these Terms & Conditions from time to time. Every time You wish to order Goods, please check these Terms & Conditions to ensure You understand the terms which will apply at that time.
These Terms & Conditions, and any Contract between Us, are only in the English language.
1. Information About Us
We operate www.newbyteas.com.
We are Newby Teas (UK) Limited, a company registered in England and Wales under company number 03904465, with our registered office and main trading address at:
N. Sethia House, 105 St. John Street, London, EC1M 4AS, United Kingdom
VAT number: 393818903
If you need to contact us, please email support@newbyteas.com.
2. Definitions
In these Terms & Conditions:
- Carrier means any person or business contracted by Us to carry Goods from Us to You, whether all or part of the distance.
- Consumer means any natural person acting for purposes outside their trade, business, craft or profession.
- Content means any material in any form published on Our Website by Us or any third party with Our consent.
- Goods means any products We offer for sale on Our Website.
- Material means any content posted by You on Our Website (where functionality exists).
- Our Website means the website and all computing hardware and software installation that is or supports it.
- Order Confirmation means our email confirming acceptance and dispatch of your order.
- We/Us/Our means Newby Teas (UK) Limited.
- You/Your means a visitor to Our Website and/or Our Customer.
3. Our Contract With You
These Terms & Conditions apply (so far as the context allows) to You as a visitor to Our Website and, in any event, to You as a buyer or prospective buyer of Goods.
Our Website will guide You through the steps needed to place an order. The order process allows You to check and correct any errors before submitting Your order.
The information on Our Website is provided in good faith for general information purposes. While we take care to keep it accurate, it should not be relied upon for any specific purpose and no warranty is given as to its completeness.
3.1 Placing an order
Your order constitutes an offer by You to purchase Goods from Us.
If you are ordering for the first time, you may be asked to create an account. Once registered, you may place orders through your account.
3.2 Acceptance
We accept Your order by sending You an Order Confirmation. That is when the Contract is formed.
3.3 Availability
We cannot guarantee that Goods advertised on Our Website are always available. If We cannot supply an item, We will inform You by email and will not process that part of Your order. If You have already paid, We will refund the relevant amount (including any delivery charges paid for undelivered Goods, where applicable) as soon as possible.
4. Our Right to Vary These Terms
We may change these Terms & Conditions from time to time. The version that applies to You is the version posted on Our Website on the day You place Your order.
If we need to revise these Terms & Conditions after You have placed an order in a way that affects Your Contract, we will give You reasonable advance notice and explain how You may cancel if you do not accept the change. Where cancellation applies, we will arrange a refund in accordance with your legal rights.
5. Our Products
Images of products on Our Website are for illustrative purposes only. Packaging and presentation may vary from images shown.
We take reasonable care to ensure product descriptions are accurate. If you have questions about a product (including ingredients, allergens, storage, or brewing guidance), please contact us before ordering.
6. Your Account
You agree that all information You provide is accurate, up to date and complete.
You are responsible for maintaining the confidentiality of Your account login details and for restricting access to Your device. You agree to accept responsibility for all activities that occur under Your account.
Please notify us immediately if you believe your account has been accessed without your authorisation.
We reserve the right to refuse or suspend access to Our Website where necessary to protect customers and the integrity of the Website.
7. How We Use Your Personal Information
We only use your personal information in accordance with our Privacy Policy and Cookie Policy (available on Our Website).
8. Price and Payment
All prices are shown in GBP (£) and include UK VAT where applicable.
We take care to keep prices accurate, however pricing errors may occasionally occur. If we discover an error in the price of Goods You have ordered, we will contact You as soon as possible and give You the option to:
- reconfirm your order at the correct price; or
- cancel your order for a full refund.
Payment must be made in full at checkout using the payment methods available on Our Website.
If Your delivery address is outside the UK, local import duties and taxes may apply (see clause 11).
9. Dispatch and Delivery (UK)
We aim to dispatch orders within 2 working days of receiving payment (subject to availability). Once dispatched, we will send you an email with tracking details where available.
UK deliveries are typically made via a tracked courier service. Delivery times are estimates and may vary due to factors beyond our control.
You must ensure someone is available to accept delivery where a signature is required.
9.1 Risk and title
Goods are at our risk until they are delivered to the address You provide. Ownership of Goods passes to You once we have received payment in full.
9.2 Lost parcels
We typically allow 10 working days from dispatch before treating a parcel as potentially lost in transit. If your order has not arrived after this period, please contact us at customercare@newbyteas.com and we will investigate with the Carrier.
10. International Delivery and Customs
If you order Goods for delivery outside the UK, you are responsible for ensuring compliance with the laws of the importing country.
You may be required to pay customs duties, import taxes, and handling fees imposed by the destination country. These charges are not included in product or delivery prices and are payable by You.
11. Cancellation Rights (Consumers)
If You are a Consumer, you have legal rights to cancel your Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You may cancel your order within 14 days, beginning the day after You (or a person nominated by You) receive the Goods.
To cancel, You must notify us in writing (email is acceptable) at support@newbyteas.com.
11.1 Returns following cancellation
If you cancel after receiving Goods, you must return them to us within 14 days of telling us you wish to cancel. Unless the Goods are faulty or we made an error, You are responsible for return delivery costs.
We will refund the price of the Goods and standard outbound delivery charges (if applicable) within 14 days of receiving the returned Goods (or evidence you have sent them back).
11.2 Exceptions
Cancellation rights may not apply to:
- Goods liable to deteriorate or expire rapidly;
- Sealed Goods (including certain food products) where unsealed after delivery for health protection or hygiene reasons;
- Goods made to your specifications or clearly personalised.
This does not affect your statutory rights in relation to faulty Goods.
12. Faulty, Damaged or Incorrect Goods
Nothing in these Terms limits your legal rights under the Consumer Rights Act 2015.
If Goods are faulty, damaged, or incorrect, please contact us as soon as possible (and ideally within 30 days of delivery) at support@newbyteas.com with your order details and photographs where relevant.
Where Goods are confirmed to be faulty/damaged/incorrect, we will offer an appropriate remedy which may include replacement, repair (where applicable), or refund, in line with your statutory rights. We will cover reasonable return costs in these circumstances.
13. Website Use, Content and Intellectual Property
All Content on Our Website (including text, images, graphics, logos, designs, and software) is owned by or licensed to Us and is protected by intellectual property laws.
You may view, download and print pages for your personal use only. You must not copy, reproduce, publish, sell, or exploit any part of Our Website or Content for commercial purposes without Our prior written consent.
14. Disclaimers
We may make improvements or changes to Our Website, the Content, or Goods at any time.
We do not guarantee that Our Website will be available at all times or free from errors, bugs, or interruptions.
Links to third-party websites may appear on Our Website. We are not responsible for the content of external sites or any loss arising from their use.
15. Viruses and Misuse of Our Website
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for using appropriate virus protection.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or by attempting unauthorised access. We may report breaches to law enforcement and co-operate by disclosing information where legally required.
16. Events Outside Our Control
We will not be liable for any failure to perform, or delay in performance, of any of our obligations caused by events beyond our reasonable control (including industrial action, fire, flood, storm, epidemic/pandemic, transport disruption, or failure of telecommunications networks).
If such an event affects delivery, we will contact you and arrange a revised delivery date where possible. If the delay continues for more than 30 days, You may cancel the affected Contract and receive a refund (including delivery charges) for undelivered Goods.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Subject to the above, we will not be liable for indirect or consequential losses. Our total liability in respect of losses arising under or in connection with the Contract shall be limited to the value of the Goods purchased by You under that Contract.
18. Indemnity
You agree to indemnify Us against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of Our Website or infringement of any rights of a third party.
19. Miscellaneous
- We may communicate with you by email. You agree that email communications satisfy legal requirements for written communication.
- If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.
- We may transfer our rights and obligations under a Contract to another organisation. This will not affect your rights. We will notify you by posting on this webpage.
- No person other than You and Us shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
20. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms or any Contract shall be subject to the jurisdiction of the courts of England and Wales.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.