Effective Date: 4 March 2026

This Shipping Policy applies to orders placed on www.newbyteas.com/us and delivered within the United States and Canada.

For any questions regarding delivery or online orders, please contact support@newbyteas.us or use the Contact Us form on our website.

1. US Mainland Delivery

Orders are typically shipped within 2–3 business days after being placed on our website.

We deliver to US residential and business addresses (excluding PO Boxes) using trusted courier partners including USPS, UPS, FedEx, and DHL.

Estimated delivery times vary by region:

• Southeast USA: 2–3 business days
  
• Northeast USA: 3–5 business days
  
• Midwest & Southwest USA: 4–6 business days
  
• West USA: 5–7 business days
  

Delivery times are estimates based on courier schedules and may vary due to unforeseen delays.

2. Canada Delivery

We ship to Canada for a flat delivery fee of $30. Delivery times may vary depending on destination and courier service.

3. Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow the progress of your delivery.

4. Delivery Information

Please ensure that a valid delivery address is provided at checkout. We are unable to deliver to PO Boxes.

5. Delivery Issues

If your order arrives damaged, defective, or incomplete, please contact support@newbyteas.us as soon as possible and include your order number and photographs where possible so we can assist you.

6. Policy Updates

We may update this Shipping Policy from time to time. The version published on www.newbyteas.com/us at the time of your order will apply.

Effective Date: 4 March 2026

This Returns Policy applies to orders placed on www.newbyteas.com/us and delivered within the United States and Canada.

For any questions regarding your order, please contact support@newbyteas.us or use the Contact Us form on our website.

1. Returns

Due to the perishable nature and quality standards of tea and related products, we are unable to accept returns or exchanges once an order has been delivered.

All sales are therefore final.

2. Order Issues

If your order arrives damaged, defective, or incorrect, please contact our customer service team as soon as possible at support@newbyteas.us.

Please include:

• Your order number
  
• A description of the issue
  
• Photographs of the item and packaging, where possible
  

Once reviewed, our team will work with you to provide an appropriate resolution.

3. Our Commitment

Newby Teas is committed to delivering the highest quality products and customer experience. If you have any concerns about your order, our customer service team will be happy to assist.

Email: support@newbyteas.us

4. Policy Updates

We may update this Returns Policy from time to time. The version published on www.newbyteas.com/us at the time of your order will apply.